Retail Transformation


Industries We Serve

Achieving Significant and Sustained Improvements in Cost Structure

Capgemini’s comprehensive and proven Retail Transformation methodology helps retailers achieve improvements in their cost structure by integrating four of our retail practice offerings: Store Operations, Finance Transformation, Retail Merchandising and Supply Chain.

These components have a long legacy at Capgemini, but their integration into our Retail Transformation program has benefited companies facing competitive stress from “value retailers.” For example, Capgemini’s comprehensive Retail Transformation initiative helped supercenter operator Meijer reduce its SG&A costs and create a “culture of thrift.”

Capgemini’s approach entails elements from several of our transformation methodologies:

  • Model Store, which involves validating and implementing relevant best practices in one store and then rolling them out through “Learning Center” stores before ultimate rollout across the chain.
  • Financial Transformation, which examines design and performance of all support and administrative functions, addressing such factors as division of work,  reporting relationships, “span of control,” performance measurement and  organization structure.
  • Accelerated Solutions Environment (ASE) methodology, which drives companies toward  collaborative solutions and ensures buy-in within a compressed time frame.
  • Low Cost Pursuit, Capgemini’s signature value-measurement approach, which ensures that the projected value derived from the transformation initiatives materializes in the company’s operating statements.

We use tools such as a value scorecard, validated by live P&Ls, to keep the focus on results. In addition, the transformational program is scaleable to incorporate all functions across the company, as necessary. Most importantly, our formalized knowledge transfer process facilitates our clients’ ability to sustain results, maintain ownership and thrive on their own once we are gone.