Delivering Business and Technology Solutions for Improved Performance

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RFID and Consumers

What European Consumers Think About Radio Frequency Identification and the Implications for Business

Capgemini’s business and technology skills, rapid delivery, collaborative approach and ability to design business strategies — from concept development to implementation to operational assistance — are assets that help our retail clients succeed in today’s complex environment.

Our proven Retail Transformation methodology incorporates essential elements to achieve significant and sustained improvements in a retailer’s cost structure. Through our proprietary Accelerated Solutions Environment (ASE) methodology, we develop solutions together and drive results in a compressed timeframe. We use tools such as a value scorecard, validated by live P&Ls, to keep the focus on results.

For example, Capgemini’s comprehensive Retail Transformation initiative helped supercenter operator Meijer reduce its SG&A costs and create a “culture of thrift.” In another case, Capgemini helped WHSmith News improve its entire customer service area by revitalizing its CRM processes and technology and improving accuracy and reliability in the vital function of detailed demand forecasting.

Collaborating With the World’s Leading Retailers

With thousands of professionals dedicated to the retail and consumer products industry, Capgemini works with clients around the globe. Our retail experience includes:

  • Serving 22 of the world’s top 30 retailers such as Carrefour, Royal Ahold, Lowe’s, Target, Intermarché and Tesco.
  • Being named a leading service provider for retail by AMR Research.*
  • Authoring thought-leading research on key retail practices such as Radio Frequency Identification (RFID) and Global Data Synchronization (GDS).
  • Collaborating with leading industry organizations such as the National Retail Federation (NRF), ECR Europe, the Global Commerce Initiative (GCI), Food Marketing Institute (FMI), CIES-The Food Business Forum and the Grocery Manufacturers Association (GMA).

Learn about our retail solutions

*“An Executive Guide to Selecting Retail Service Providers,” Robert Garf and Lance Travis, AMR Research, November 2005. Ranking is based on revenue.