No other service provider matches the range and flexibility of Capgemini’s intelligent mix of solution portfolio, commercial model or delivery location options. The unique breadth of our outsourcing portfolio extends not just to technology, but also to deep process expertise. We offer a full-spectrum of services, including applications management, infrastructure management, business process outsourcing and transformational outsourcing, to align to your business goals.
Capgemini’s innovative Rightshore™ approach means having the right resources, in the right location, at the right cost. As your needs change, we provide flexible and scalable solutions through over 100 integrated delivery centers globally.
Applications Management
Our Applications Management (AM) solutions have been developed to help companies rapidly analyze their IT applications, and apply the appropriate solution that can deliver productivity improvements or cost reductions of 10% to 40%. However, our solutions are not “one treatment fits all”. Instead, we collaborate with clients to design a tailored program to meet the dynamics of your specific business and industry.
Business Process Outsourcing
By leveraging our experience in both business transformation and business process outsourcing, we combine strategies for tailored client specific solutions. Our approach to transformational business process outsourcing (tBPO) bundles technology, transformation skills and operating skills to:
- Accelerate innovation and business change
- Transfer and share risks
- Yield higher savings
- Deliver higher, sustained business benefit
Flexi RDC
Capgemini has developed a “Rightshore Delivery Center” dedicated to helping telecom operators manage their huge portfolios of legacy applications in order to improve significantly cost of ownership by a flexible allocation of necessary resources. “Flexi RDC” comprises organizational templates, processes and tools to scope and if appropriate transfer the management of critical telecom applications (portals, billing, OSS) without losing the level of reactivity required by customer-facing applications.
Infrastructure Management
We provide round the clock global access to a highly functional self-help system. And we commit to reducing the number of support calls, which increases client productivity and reduces the total cost of ownership.
Capgemini’s Infrastructure Management (IM) solution:
- Provides immediate return on investment.
- Employs the most suitable technology (vendor independent).
- Enhances clients’ business service content and support.
- Focuses on preventing issues instead of recovering from them.
- Enables near 100% end-user productivity by providing a level of support independent of time or geography.
Transformational Outsourcing
Traditional outsourcing is about leveraging economies of scale, skills and technology to cut costs and deliver enhanced service levels. Capgemini’s transformational outsourcing approach combines the traditional approach with the creation of a new business model that enables business transformation more rapidly, with more flexibility and less risk.
Key elements of Transformational Outsourcing:
- Commercial Leverage helps manage costs and risks while preventing serious impacts on the balance sheet or P&L.
- Technology Exploitation changes the technology paradigm for an organization.
- Business Transformation changes the way a business operates and is structured.
- Operational Efficiency ensures robust, effective and efficient processes and systems support.