Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company—with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world’s largest providers of Consulting, Outsourcing and Technology Services. To the new office in Romania, Capgemini Information Technology Outsourcing is currently seeking candidates for the position of:
Customer Service Specialist
Location: Iasi
Job Description:
Providing second line technical support for more complex incidents received
from the 1st line incident handlers, in respect of clients/ services supported,
Accurately record and classify all incoming Incidents with appropriate priority,
category and incident summary details,
Apply business and technical knowledge to meet resolution targets,
Adhere to escalation procedures.
Person Profile:
Experience – Essential
Excellent French language skills both verbal and written,
Good English skills,
Experienced in 1st/ 2nd line support with good knowledge of: Windows 2000 Server,
Windows XP, Active Directory, MS Office,
Minimum 1 year experience in Technical Service Centre or Customer Service environment,
Experience with web design and web development - an advantage,
Team player with ability to work under pressure.
Experience – Desirable
Working knowledge of Macromedia Dreamweaver, HTML, PHP, ASP and JavaScript.
Personal Qualities:
Flexible and well motivated team player,
Be able to work with minimum supervision and perform under pressure to tight
deadlines,
Able to work effectively and flexibly in a small team.
All documents must be submitted in English.
We offer a competitive salary & benefits package, a supportive international
team environment and the opportunity to develop your career with one of the world’s
most respected IT companies.
apply at: recruitment.iasi.ro@capgemini.com