Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company—with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world’s largest providers of Consulting, Outsourcing and Technology Services. To the new office in Romania, Capgemini Information Technology Outsourcing is currently seeking candidates for the position of:
Knowledge Manager
Location: Iasi
Job Description:
The main responsibilities of the Knowledge Manager are:
• Ensuring knowledge is created, authenticated and approved in accordance with
the knowledge management process.
• Management of existing and new knowledge documents.
• Promotion of training of the knowledge management tool.
• Monthly reporting of the knowledge management tool.
• Providing accuracy and consistency of knowledge.
• Building and maintaining effective working relationships with Customers Knowledge
Managers.
• Developing and maintaining an understanding of the Customers’ service requirements.
• Maintaining up to date Knowledge Management work instructions and procedures.
• Assisting in the development of Knowledge Managers within the Service Centre.
Person Profile:
Experience – Essential
• Excellent French written and oral skills.
• Good English skills
• Service Centre or Customer Service environment experience.
• Experience within Knowledge Management an advantage.
• Very good IT Knowledge.
Experience – Desirable
• University degree preferred.
Personal Qualities:
• Good communication skills.
• The ability to use initiative, whilst working on their own with minimum supervision
is essential.
• Administration skills.
• Team player with the ability to build relationships with both colleagues and
external clients.
All documents must be submitted in English.
We offer a competitive salary & benefits package, a supportive international
team environment and the opportunity to develop your career with one of the world’s
most respected IT companies.
apply at: recruitment.iasi.ro@capgemini.com