Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company—with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world’s largest providers of Consulting, Outsourcing and Technology Services.
To the new office in Romania, Capgemini Information Technology Outsourcing is
currently seeking candidates for the position of:
Incident Manager
Location: Iasi
Job Description:
• Management of all customer/ clients’ incidents through to resolution
• Management of all open incidents against Service Level Agreements and contracts
• Escalation to Service Delivery Managers / Resolving Teams where incidents may
or have been breached
• Interfacing appropriately with Problem Management for Major Incidents and escalating
accordingly
• Flagging material for reuse i.e. feed information via Knowledge Managers into
the Knowledge Management System
• Regular liaison with Service Delivery Managers / Resolving Teams
• Management Information - obtaining management information from Incident and
Problem Data.
Person Profile:
Experience – Essential
- Excellent French language skills both verbal and written
- Good English skills
- Experience in working in a Customer Service Centre is preferable
- Technical skills are not essential however the basic understanding of MS Office
is necessary
- Ability to take ownership of incidents and to use Project Management skills to
ensure effective resolution language
- Minimum secondary education.
Experience – Desirable
- Working knowledge of Macromedia Dreamweaver, HTML, PHP, ASP and JavaScript.
Personal Qualities:
- Flexible and well motivated team player,
- Be able to work with minimum supervision and perform under pressure to tight
deadlines,
- Able to work effectively and flexibly in a small team.
All documents must be submitted in English.
We offer a competitive salary & benefits package, a supportive international
team environment and the opportunity to develop your career with one of the world’s
most respected IT companies.
apply at: recruitment.iasi.ro@capgemini.com