Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company—with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world’s largest providers of Consulting, Outsourcing and Technology Services.
For the new office in Romania, Capgemini Information Technology Outsourcing is currently seeking candidates for the position of:
Customer Service Advisor English/German/Spanish/Italian
Location: Iasi
Job Description:
• undertaking initial diagnostics of the incident, using the tools available
and resolving as many as possible on initial contact,
• accurately recording and classifying all incoming incidents with the appropriate
priority, category and incident summary details or error messages,
• proactive flagging incidents where no knowledge solution was found,
• meeting or exceeding the level of Service when responding to all incoming incidents,
• accurate and timely hand off to other resolving teams.
Person Profile:
• fluency in one of the following languages:
English
German
Spanish
Italian
• excellent verbal and written communication skills,
• professional telephone manner,
• basic experience in Windows NT/2000/XP, MS Office, MS based applications,
• basic technical support experience an advantage but not necessary,
• flexible, well-motivated team player, ability to work under pressure.
All documents must be submitted in English.
We offer a competitive salary & benefits package, a supportive international
team environment and the opportunity to develop your career with one of the world’s
most respected IT companies.
Interested candidates are invited to apply to the following e-mail address:
recruitment.iasi.ro@capgemini.com
All documents must be submitted in English.
We protect your privacy. We kindly inform you that we contact only chosen candidates.